Webinar Archives
ITIL Hacks That Work! Fast-Track Your Way to ITIL Maturity
13th Dec 2023
Complimentary WebinarPresenter: Jeff Rumburg, CEO and Managing Partner of MetricNetITIL is now a multibillion-dollar industry. ITIL training, certification, and audits are just some of the many ways y
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Managing the Flow of Feedback
13th Dec 2023
Complimentary WebinarPresenter: Donna Knapp, Curriculum Development Manager, ITSM AcademyValue streams are getting a lot of attention these days, as organizations work to optimize the flow of value to
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ITIL 4 Practices: Monitor, Support, Fulfil - This isn't a webinar... it's a "gaminar"!
13th Dec 2023
Complimentary WebinarPresenter: Donna Knapp, Curriculum Development Manager, ITSM AcademyAccording to a recent survey, incident, service request, and problem management are commonly some of the first
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ESM and the Big Re-Think: sustainable ESM with the USM Method
13th Dec 2023
Complimentary WebinarPresenter: John Worthington, Principal and Certified USM Coach - MyServiceMonitor, LLCThe shift to enterprise service management is increasing complexity, but fortunately giving n
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Fright Night - What Went Wrong and Why
13th Dec 2023
Complimentary Webinar Presented by:Jeff Jensen, Founder & Principal @I Train IT LeadersDeborah McDaniel, Associate Director-Office of Information Technology @Rutgers UniversityJon Leighton, Head o
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