Webinar Archives
Living the CPDE Life
13th Dec 2023
Complimentary Webinar
Presenter: Michael Cardinal, BPO, Thirdera
ITSM Academy's Certified Process Design Engineer (CPDE) course is packed with practical tips and hints on process design. Not onl
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Implementing XLA's
15th Feb 2014
Complimentary WebinarPresenter: Neil Keating, Co-Founder and Chief Experience Officer, Bright HorseRegister TodayWhat do XLAs mean for existing SLAs? How do you start? Is there a best practice and mea
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