Implementing XLA's

15th Feb 2014

Complimentary Webinar

Presenter: Neil Keating, Co-Founder and Chief Experience Officer, Bright Horse

Implementing XLA's

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What do XLAs mean for existing SLAs? How do you start? Is there a best practice and means of governing them? In this webinar, we will answer these questions and introduce you to the best practice approach for improving employee experience and introducing XLAs.

  • The slide deck will be available the morning of the webinar
  • The recording of the session will be available post webinar

Motivated by the ideas presented? Print a Personal Action Plan to capture them.

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